SHIPPING FAQ
✦ DO YOU SHIP WORLDWIDE?
Yes, I ship worldwide!
✦ HOW DO I CHECK SHIPPING PRICES?
Shipping prices can be checked by inputting your address upon the checkout page!
**If your country doesn´t show up upon checkout please contact me at contact.ayumisaurus@gmail.com and I will add it!
✦ HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
For In-stock items our processing times are 3-15 days, depending on the volume of orders.
For Preorder items the processing time might vary dependig on the product purchased. However, anyone who purchases a preorder item will be kept updated regarding the preorder process.
Once your order has been shipped, the delivery time will depend on the efficiency of your local postal service, the current situation regarding the COVID-19, holidays, postal strikes and so on, but here are some estimated times:
✦ SPAIN: 2-10 business days
✦ EUROPE: 7 - 20 business days
✦ INTERNATIONAL: 15 - 30 business days
I'll try to ship your order as soon as possible but I cannot be held responsible for postal delays as it is out of my hands and it's something I cannot control.
✦ TAXES AND CUSTOMS: Purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country.
✦ DOES SHIPPING INCLUDE TRACKING?
Yes! All international orders will include Tracking Number!
You will also be able to pick a Shipping option which includes Shipping Insurance for loss or damage and/or requires signature upon delivery.
✦ CAN I CHANGE MY SHIPPING ADDRESS?
If your order has not been shipped yet please contact me via email and I will update it right away!
However, if you already received the email with the tracking information you would need to contact your post office to schedule a redelivery as we cannot edit addresses once the order has been shipped ;_;
**When you place your order, please remember to double check your delivery address and data should there be any mistake preventing delivery.**
✦ IT'S BEEN A WHILE AND I HAVEN´T RECEIVED MY ORDER, WHAT SHOULD I DO?
Sometimes parcels might take a bit to arrive depending on the country of destination. Although in the event that your parcel has not reached you after 8 weeks of sending over the tracking number, please contact me, I could help by sending in a delivery inquiry!
Let customers speak for us
from 702 reviews
Llevaba un tiempo queriendo hacerme con la Itabag de Pomefiore y en efecto, ES PERFECTA 😭💜 El nivel de detalle y calidad es increíble, estoy enamorada
Pedí también el llavero de Pomefiore y el phonegrip de Vil 👑🏹🍎 Vinieron de regalo stickers de todos los dorms ✨
Gracias por hacer merch tan chulo de Twisted Wonderland 🫶🏻

I absolutely love this BAG! It's so pretty. The aesthetic is too DIE FOR! ❤️♠️♣️♦️
Its bottom pocket is perfect sized for my three favourite boys! Once the others are back in stock I'm gonna get Diasomnia and Pomefiore for my friends too! ❤️

Way bigger than expected but I am absolutely in love 😭 The packaging is in one of my top favorites because JUST WOW. ITS ADORABLE AND SO PRETTY! Absolutely going to re-use it for my ita bag! The pop socket will be a wonderful addition for my case when I get my new phone!

The second I received this bag I saw the quality (I was used to pretty shitty ita bags before) I have worn it everyday ever since and truly, this bag is amazing and can fit quite a lot (I use it to go to work too and I have a LOT to put inside)

I just got it today, and it's so cute! It's bigger than what I was expecting, but it fits my phone perfectly. It feels comfortable around my hand and doesn't feel awkward to hold. I love it 💜

I bought these for my sister and myself and they’re exactly what we wanted! They aren’t painful or a bother to use, and are just versatile in every situation.
Which is very important for me as my hands are very weak. I love Malleus, and my sister loves Silver, so win win win for everyone!

These charms and lanyards are super pretty. I got Zayne and Sylus and they are gorgeous! The print of the lanyard is really well made and the overall quality is really good. I recommend these a lot!

I adore the pin so much! It’s absolutely gorgeous and worth every penny. The free-be sticker was very sweet and a nice touch. When the Italian bags come back in stock, I know I’ll get the Diasomina one and this pin will be front and center!

He is so well made and the colors look so good I love it so much 😭🙏

Everything I order arrived within about a week and everything is such high quality! I especially love the extra goodies that were included. So generous!!

They’re so cute and the quality is amazing <3

The pin is excellent quality, the sticker is cute. Everything was packed nicely.

Ever since fellow honest came through twisted wonderland, I fell in love with this fox 🦊❤️ and when I saw that it was preordered, I knew I have to get my hands on him. Worth the wait! Hopefully if there are stickers of fellow honest, I’ll gladly be buying a lot to put on my laptop❤️

I just got the bag today and I’m absolutely thrilled with it! Although I don’t have many charms, I plan to make this bag my everyday bag for work, and the detailing is absolutely beautiful and I’m in love! Thank you for your hard work!

I love the embroidery and the little photo card was a pleasant surprise.