SHIPPING FAQ
✦ DO YOU SHIP WORLDWIDE?
Yes, I ship worldwide!
✦ HOW DO I CHECK SHIPPING PRICES?
Shipping prices can be checked by inputting your address upon the checkout page!
**If your country doesn´t show up upon checkout please contact me at contact.ayumisaurus@gmail.com and I will add it!
✦ HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
For In-stock items our processing times are 3-15 days, depending on the volume of orders.
For Preorder items the processing time might vary dependig on the product purchased. However, anyone who purchases a preorder item will be kept updated regarding the preorder process.
Once your order has been shipped, the delivery time will depend on the efficiency of your local postal service, the current situation regarding the COVID-19, holidays, postal strikes and so on, but here are some estimated times:
✦ SPAIN: 2-10 business days
✦ EUROPE: 7 - 20 business days
✦ INTERNATIONAL: 15 - 30 business days
I'll try to ship your order as soon as possible but I cannot be held responsible for postal delays as it is out of my hands and it's something I cannot control.
✦ TAXES AND CUSTOMS: Purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country.
✦ DOES SHIPPING INCLUDE TRACKING?
Yes! All international orders will include Tracking Number!
You will also be able to pick a Shipping option which includes Shipping Insurance for loss or damage and/or requires signature upon delivery.
✦ CAN I CHANGE MY SHIPPING ADDRESS?
If your order has not been shipped yet please contact me via email and I will update it right away!
However, if you already received the email with the tracking information you would need to contact your post office to schedule a redelivery as we cannot edit addresses once the order has been shipped ;_;
**When you place your order, please remember to double check your delivery address and data should there be any mistake preventing delivery.**
✦ IT'S BEEN A WHILE AND I HAVEN´T RECEIVED MY ORDER, WHAT SHOULD I DO?
Sometimes parcels might take a bit to arrive depending on the country of destination. Although in the event that your parcel has not reached you after 8 weeks of sending over the tracking number, please contact me, I could help by sending in a delivery inquiry!
Let customers speak for us
from 654 reviews
Everything I order arrived within about a week and everything is such high quality! I especially love the extra goodies that were included. So generous!!

They’re so cute and the quality is amazing <3

The pin is excellent quality, the sticker is cute. Everything was packed nicely.

Ever since fellow honest came through twisted wonderland, I fell in love with this fox 🦊❤️ and when I saw that it was preordered, I knew I have to get my hands on him. Worth the wait! Hopefully if there are stickers of fellow honest, I’ll gladly be buying a lot to put on my laptop❤️

I just got the bag today and I’m absolutely thrilled with it! Although I don’t have many charms, I plan to make this bag my everyday bag for work, and the detailing is absolutely beautiful and I’m in love! Thank you for your hard work!

I love the embroidery and the little photo card was a pleasant surprise.

I'm very happy and basically screamed when I got the notification that the bag was delivered. It's absolutely gorgeous and came a lot quicker than I thought. Thank you so much for designing such a beautiful bag.

There was some little trouble with the post office, but Ayu took care of it very quickly. She responds to the messages promptly and is very kind and helpful! In the end, I got my General Lilia pin without an issue, and Ayu even sent a Diasomnia sticker with it as a little gift :) Thank you, Ayu!

I love how spacious & extremely well made these bags are! I needed a perfect spot to put all my Jamil merch & it delivered. It’s now my default personal item travel bag when I go on flights. It’s my first ita bag, but it’ll be a hard act to follow!

Incredible!

La cosa más bonita que he visto en mi vida. No me lo gestiono

The pin is so pretty and the details are gorgeous! I can't wait to put it in my Diasomnia itabag now! 😭🫰🏻

The beret is in excellent condition, along with the postcard that she added, and fits well around my head, ensuring that it won't fall off so easily. The design is so cute and simple and is comfortable to wear on nice weather. I couldn't be happier!!!!

I really didn't expect such a good quality and service. Ayumi keeps in contact and updates me on the status of pre-order and in production orders. The products are beautiful and I have been quick to place another order which I am looking forward to. Thank you very much!

it's so great, and has way more space than I was expecting! I absolutely love it so much!